TimeToHire Terms of Service

Please read these Terms of Service (the “Terms”) carefully. They are a legal agreement between you and TimeToHire (“TimeToHire”, “we”, “us”) and govern your access to and use of the TimeToHire platform — the mobile applications, the web portal and every service offered through them (together, the “Service”). By creating an account or using the Service you agree to be bound by these Terms. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to it.

1. Definitions.

“Worker” means a job seeker using the mobile app with a profile and a video CV. “Employer” and “Agency” mean companies and recruitment firms hiring through the web portal. “Individual Customer” means a person hiring for personal or home services through the mobile app. “Hirer” means any Employer, Agency or Individual Customer. “Video CV” means the video a Worker records in one continuous take, answering the timed questions shown on camera. “Token” means the prepaid platform credit described in Section 5. “Job Slot” means the entitlement, purchased under a recruiter plan, that a job post consumes.

2. Accounts and verification.

Every account — Worker, Employer, Agency and Individual Customer — submits onboarding information for review by our team before it can post, apply or interview. We may approve an account, or reject it with a reason and a path to resubmit. You agree that the information and documents you submit are accurate, current and yours, and that you will keep them up to date. You are responsible for safeguarding your credentials and for all activity under your account.

We may decline, suspend or revoke verification where information appears inaccurate, incomplete, unlawful or misleading. Verification is a review for platform quality; it is not an endorsement, a background check, or a guarantee of any person or business.

3. Video CVs, interviews and recordings.

Workers record a Video CV as part of onboarding. Our team watches every submission and rates it 1 to 5, or asks for a re-record. By submitting a Video CV you consent to our team reviewing it and to Hirers viewing it when you apply to their jobs.

Interviews take place inside the app at a time the Worker books from the Hirer’s availability. A Hirer may turn on recording for an interview; recorded calls are transcribed automatically and a short AI-generated summary is delivered to the Hirer in-app and by email. Both sides are informed when recording is on, and by continuing in a recorded call you consent to the recording, transcription and summary. AI summaries are assistance, not advice — hiring decisions are yours alone.

4. Tokens, wallets and interview fees.

Workers hold a token wallet. Tokens are prepaid credits (by default 1 token = S$1) topped up through the app, with a minimum top-up of 100 tokens. When a Hirer moves a Worker’s application to interview, 25 tokens are held from the Worker’s wallet — held, not charged. The 25 tokens are charged only when the Worker is hired; if the process ends without a hire, the hold is released. Your wallet history shows top-ups, holds, charges and transfers at all times.

Tokens are a platform credit, not money, and carry no interest. Except where these Terms or applicable law provide otherwise, token purchases are non-refundable and tokens are not redeemable for cash.

5. Job posts, plans and applications.

Employers and Agencies post jobs under a recruiter plan purchased through our payment provider; each post consumes one lifetime Job Slot from the plan. Individual Customers post free from the mobile app. A live post never changes under an applicant: once posted, a job’s content is immutable, and only its schedule — open, close, hide, reopen — remains under the Hirer’s control. Posts open and close automatically, always on the hour.

A Worker may submit one application per job, editable until the Hirer reads it, and may hold one active engagement at a time; the Hirer marks the engagement completed to free the Worker for the next one.

6. Acceptable use.

You agree not to: misrepresent your identity, qualifications or business; submit another person’s video, documents or likeness as your own; take fees, interviews or hires agreed on the platform off the platform to avoid the fees in Section 4; harass, discriminate against or exploit other users; post jobs that are unlawful, deceptive or do not exist; scrape, probe or disrupt the Service; or use the Service to violate employment, immigration or data-protection law applicable to you. We may remove content, suspend features or terminate accounts for breach.

7. Your content and licence.

You keep ownership of the content you submit — profiles, Video CVs, job posts, messages and interview contributions. You grant TimeToHire a worldwide, non-exclusive licence to host, process, transmit and display that content as needed to operate the Service: showing a Video CV to a Hirer you applied to, producing transcripts and summaries of recorded interviews, and keeping onboarding records as historical snapshots of what was verified. This licence ends when the content is deleted, except for records we must keep by law.

8. Platform role; no employment relationship.

TimeToHire is a hiring platform. We are not an employment agency of record, a party to any employment contract, or the employer of any Worker. Hirers are solely responsible for their hiring decisions, employment terms, workplace compliance and payment of wages; Workers are solely responsible for the accuracy of their profiles and their conduct in engagements. We do not guarantee that a Worker will be hired or that a Hirer will fill a role.

9. Third-party services.

Payments for plans and top-ups are processed by third-party payment providers under their own terms. We do not store full card details. Parts of the Service depend on third-party infrastructure (communications, video, transcription); their availability may affect features outside our control.

10. Privacy.

Our collection and use of personal data — including onboarding documents, Video CVs and interview recordings — is described in our Privacy Policy. Where you record or receive interview content that includes another person’s data, you agree to handle it only for the hiring purpose it was shared for.

11. Disclaimer of warranties.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that ratings, transcripts or AI summaries are accurate or complete.

12. Limitation of liability.

To the maximum extent permitted by law, TimeToHire will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our aggregate liability for all claims arising out of the Service in any twelve-month period is limited to the amounts you paid to TimeToHire for the Service in that period. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Suspension and termination.

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, for legal or security reasons, or on notice if we discontinue the Service. On termination, Sections 4 (for amounts already charged), 7, 8, 11, 12 and 14 survive.

14. Governing law.

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over disputes arising from them, subject to any mandatory consumer protections of the place you live.

15. Changes to these Terms.

We may update these Terms as the Service evolves. If a change is material, we will give notice in the app or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. The date at the top of this page is the date of the current version.

16. Contact.

Questions about these Terms can be sent through the contact page.